Terms and Conditions
Effective Date: [Insert Date]
Welcome to Light Home Care LLC, your trusted provider of non-medical home care services across Massachusetts. By accessing our website, booking services, or engaging with our caregivers, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree, you should discontinue use of our services immediately
1. Company Information
Light Home Care LLC is a registered limited liability company in Massachusetts, USA, providing non-medical in-home care services including personal care, companionship, meal preparation, respite care, hospital-to-home transition support, and live-in care services.
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2. Scope of Services
We provide non-medical care tailored to the unique needs of seniors, adults with disabilities, and individuals recovering from illness or injury. Our services include, but are not limited to:
- Personal care assistance (bathing, grooming, mobility support)
- Companionship and social support
- Meal preparation and nutrition guidance
- Medication reminders (non-medical support only)
- Light housekeeping and errands
- Transportation and appointment escort services
- Respite care, overnight care, live-in care, and emergency support
👉 Please note: We do not provide medical, nursing, or clinical healthcare services.
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- Personal care assistance (bathing, grooming, mobility support)
3. Client Eligibility
Our services are available to:
- Seniors aged 65+
- Adults with disabilities
- Individuals recovering from surgery, illness, or injury
- Families in need of respite care
All services are subject to an initial care assessment to determine suitability and scope of support.
4. Care Assessments & Customised Care Plans
Before services begin, we conduct a free in-home or virtual assessment to understand your needs, health considerations, preferences, and schedule. Based on this, we create a customised care plan. Care plans may be updated periodically to reflect changing needs.
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5. Service Hours & Scheduling
- Services are available 7 days a week, including evenings, weekends, holidays, and emergencies.
- Minimum booking: 4 hours per visit.
- We also offer overnight care, 24-hour support, and live-in care options.
- Scheduling is flexible and must be confirmed in advance.
6. Fees & Payment Terms
- Rates are outlined in our official price list, provided at the time of booking.
- Services may vary in price depending on duration, level of care, holiday rates, and emergency care.
- Payments can be made via credit/debit card, bank transfer, or approved long-term care insurance.
- Invoices are issued weekly or monthly depending on the service agreement.
- Late payments may result in service suspension until payment is resolved.
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7. Cancellations & Refunds
- Cancellations must be made at least 24 hours in advance.
- Same-day cancellations may be subject to a cancellation fee (typically 50% of booked hours).
- Refunds are processed where applicable, subject to review.
8. Responsibilities of Clients & Families
Clients and families are expected to:
- Provide a safe, smoke-free, and respectful home environment for caregivers.
- Inform us of any changes in health condition, medications, or care needs.
- Treat caregivers with dignity and respect at all times.
9. Responsibilities of Light Home Care LLC
We are committed to:
- Delivering compassionate, reliable, and professional care.
- Assigning trained and background-checked caregivers.
- Protecting client confidentiality under our Privacy Policy.
- Maintaining clear communication with clients and families.
10. Caregiver Policies
- Our caregivers are employees or contracted staff of Light Home Care LLC.
- Clients are not permitted to directly employ or solicit caregivers outside of our service agreement.
- All scheduling and payments must be processed through the company.
11. Emergency & Holiday Services
- We offer emergency care services, subject to caregiver availability.
- Care provided on public holidays may incur an additional fee.
- In cases of severe weather or unforeseen events, we will make every effort to continue services but cannot guarantee uninterrupted care.
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12. Liability Disclaimer
While we strive to provide the highest quality care, Light Home Care LLC is not responsible for:
- Medical decisions, diagnosis, or treatment outcomes.
- Unforeseen accidents or events beyond our reasonable control.
- Services outside the agreed care plan.
13. Termination of Services
Either party may terminate services by providing written notice of at least 7 days. Immediate termination may occur if:
- There is a breach of these Terms & Conditions.
- Safety of caregivers is at risk.
- Non-payment persists.
14. Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of Massachusetts, USA. Any disputes shall be resolved within the jurisdiction of Massachusetts courts
15. Contact Information
For questions, clarifications, or concerns regarding these Terms & Conditions, please contact us: